ace 444 Privacy Policy
This document provides a full explanation of how your personal information is collected, what it is used for, and how it is kept secure.
ace 444 treats the privacy of its users as a top priority. This Privacy Policy ("Policy") explains what information is collected from you when you use the ace 444 website, how that information is processed, and what your rights are. Please read this Policy carefully before using any ace 444 service. Our Terms and Conditions also contain provisions that are connected to this Policy and apply together with it.
Scope and Applicability of This Policy
This Privacy Policy applies to all services provided through the ace 444 website, mobile application, and other digital platforms. If you register on, log in to, or use any service on the ace 444 platform, you are considered to have voluntarily accepted the terms of this Policy.
In this Policy, "we", "our", and "ace 444" refer to the organisation that operates the ace 444 platform. "You" or "user" refers to any visitor to the platform, whether registered or unregistered.
All ace 444 services are for persons aged 21 or above only. We do not knowingly collect information from minors. If we become aware that we hold information belonging to a minor, it will be deleted without delay.
What Information We Collect
2.1 Registration Information
When you create an account on ace 444, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- National ID card or other government-issued identity document details (for identity verification)
- Username and password chosen by the user (passwords are stored in encrypted form)
2.2 Financial Transaction Information
Financial information is processed during deposits and withdrawals. ace 444 accepts payments via bKash, Nagad, Rocket, Upay, and bank transfer. Records of these transactions — amount, date, method, and transaction ID — are stored securely. Full card or wallet numbers are not stored on our servers.
2.3 Automatically Collected Information
When you use the ace 444 platform, certain technical information is collected automatically:
- IP address and device ID
- Browser type and operating system information
- Session duration and list of pages visited
- Data collected through cookies and similar tracking technologies
2.4 Support and Communication Information
If you contact the ace 444 support team via live chat or email, details of that conversation may be stored securely for the purpose of improving service quality and resolving issues.
Purpose of Using Information
ace 444 uses collected information only for the following purposes:
- To create accounts, verify identity, and manage secure logins
- To complete deposit and withdrawal transactions and maintain financial records
- To determine gaming history, bonus eligibility, and VIP status
- To prevent fraud, money laundering, and other misuse
- To ensure platform security and technical stability
- To meet applicable regulatory compliance requirements
- To inform you about personalised promotional offers and bonuses (you may opt out of these communications at any time)
- To analyse and improve customer service quality
Your information will not be used for any purpose beyond those listed above without your explicit consent.
Information Sharing and Third Parties
ace 444 never sells your personal information. However, limited information may be shared with specific third parties as needed to operate the service:
- Payment processors (such as bKash, Nagad, Rocket, Upay, and banks): information required to complete transactions
- Identity verification service providers: to confirm account legitimacy
- Technology infrastructure providers: for server hosting and security services
- Game software providers: to record gameplay history and results
- Legal authorities: where required by mandatory legal order or investigation
A confidentiality agreement is maintained with each third-party partner, and they may use the information only for the specified purpose.
Data Security Measures
ace 444 uses industry-standard security technology to protect your information. SSL encryption ensures that all data exchanged between your browser and our servers remains fully encrypted. Passwords are stored using industry-standard hashing methods so that the original password cannot be seen by anyone.
The following measures are also in place:
- OTP verification for account access
- Automated monitoring to detect unusual login activity
- Restricted access controls on databases and servers
- Regular security audits and vulnerability testing
Even so, no single guarantee of complete security is possible. You also bear responsibility for keeping your password confidential and changing it regularly.
Cookies and Tracking Technologies
The ace 444 website uses cookies. Cookies are small text files stored in your browser that help manage sessions, remember preferences, and improve the user experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and security; these cannot be disabled.
- Functional cookies: Used to remember language preferences and account settings.
- Analytics cookies: Help analyse platform usage patterns to improve service quality.
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some important platform features from working correctly.
Data Retention Period
ace 444 retains your information only for as long as necessary. Specifically:
- Information on active accounts is retained for as long as the account remains open.
- Even after an account is closed or becomes inactive, certain information may be retained for a specified period in accordance with legal obligations and financial record-keeping rules.
- Marketing-related information is deleted as soon as reasonably possible after you withdraw your consent.
- Transaction records may be retained for many years in accordance with financial regulations.
Your Rights and Choices
Every registered user on the ace 444 platform has the following rights:
- Access: The right to request a copy of the information stored in your account.
- Right to Correction: The right to request correction of inaccurate or outdated information.
- Right to Deletion: The right to request deletion of your information within the limits of legal obligations.
- Opt Out of Marketing Communications: The option to stop promotional messages at any time.
- Portability: The right to receive your information in a machine-readable format where possible.
To exercise these rights, contact the ace 444 support team. Additional information about managing your own account — such as requesting a temporary break or permanent closure — is available on our Responsible Gaming page.
Protection of Minors
All ace 444 services are strictly for persons aged 21 or above. We do not knowingly collect information from any minor. Age is verified at the time of registration. If a minor's account comes to our attention for any reason, that account and all associated information will be cancelled and deleted immediately.
If, as a parent or legal guardian, you believe a minor has registered on ace 444, please notify our support team immediately.
International Data Transfer
ace 444's server infrastructure may be located in various countries. As a result, your information may technically be processed or stored outside Bangladesh. However, any such transfer is always carried out in accordance with this Privacy Policy and applicable data protection standards. Contractual agreements with third parties ensure that they maintain the same level of protection.
Changes and Updates to the Policy
ace 444 reserves the right to change this Privacy Policy at any time. For significant changes, registered users will be notified by email or through an in-platform notification. The updated policy will take effect from the date it is published.
The latest version of this Policy will always be available on this page. Continued use of ace 444 after any changes will be considered acceptance of the revised Policy. To learn more about ace 444, visit our About Us page.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, contact the ace 444 support team. Our support service is available seven days a week, 24 hours a day, in both Bengali and English via live chat and email.
Email contact: [email protected]
We aim to review and respond to any complaint within a reasonable time. Our FAQ section may be helpful for answers to common questions on various topics.